{
  "schemaVersion": "plugins-directory/1.0.0",
  "snapshotId": "plugins-2026-09-12.p6",
  "localBriefFormat": "gptsapp-plugin-decision-brief/1.0.0",
  "plugin": {
    "id": "gpa:plugin:f9fe5097e2ff3ce33fdcab3eaa69c72cb1397b26e003ccbae82e313b85f70dba",
    "key": "p3-knowledge-customer-support",
    "name": "Customer Support",
    "ecosystem": "claude-code",
    "packageRole": null,
    "deliveryNote": null,
    "sourceIssues": [],
    "sourceOwner": "anthropics",
    "declaredAuthor": "Anthropic (manifest declaration)",
    "canonical": "https://plugins.gptsapp.io/plugins/claude-code/anthropics/customer-support",
    "repository": "https://github.com/anthropics/knowledge-work-plugins",
    "packageRoot": "customer-support",
    "installation": {
      "url": "https://github.com/anthropics/knowledge-work-plugins",
      "label": "Official installation",
      "note": "Publisher marketplace: knowledge-work-plugins. Entry: customer-support. Exact package root: customer-support. Review publisher instructions and Claude host requirements; no installation is performed here.",
      "observationOnly": true
    },
    "purpose": "Prepare ticket triage, response drafts and knowledge-base articles with source and customer-access checks.",
    "tasks": [
      "sales-support",
      "writing"
    ],
    "documentedTargets": [
      {
        "id": "claude-code",
        "label": "Claude Code"
      }
    ],
    "version": "1.3.0",
    "revision": "1f517b9de47e827c80cd933ed364e16838072239",
    "observedAt": "2026-09-08T11:54:25.656Z",
    "componentDeclarations": [
      {
        "kind": "skill",
        "label": "Observed packaged skill files",
        "members": [
          "customer-escalation",
          "customer-research",
          "draft-response",
          "kb-article",
          "ticket-triage"
        ],
        "scope": "Regular source-tree files at 1f517b9de47e827c80cd933ed364e16838072239. Enumerated direct file pattern; not runtime activation or a full prerequisite inventory.",
        "inventoryBasis": "pinned-source-tree",
        "inventoryComplete": true,
        "memberSources": [
          {
            "name": "customer-escalation",
            "url": "https://github.com/anthropics/knowledge-work-plugins/blob/1f517b9de47e827c80cd933ed364e16838072239/customer-support/skills/customer-escalation/SKILL.md"
          },
          {
            "name": "customer-research",
            "url": "https://github.com/anthropics/knowledge-work-plugins/blob/1f517b9de47e827c80cd933ed364e16838072239/customer-support/skills/customer-research/SKILL.md"
          },
          {
            "name": "draft-response",
            "url": "https://github.com/anthropics/knowledge-work-plugins/blob/1f517b9de47e827c80cd933ed364e16838072239/customer-support/skills/draft-response/SKILL.md"
          },
          {
            "name": "kb-article",
            "url": "https://github.com/anthropics/knowledge-work-plugins/blob/1f517b9de47e827c80cd933ed364e16838072239/customer-support/skills/kb-article/SKILL.md"
          },
          {
            "name": "ticket-triage",
            "url": "https://github.com/anthropics/knowledge-work-plugins/blob/1f517b9de47e827c80cd933ed364e16838072239/customer-support/skills/ticket-triage/SKILL.md"
          }
        ]
      },
      {
        "kind": "mcp_server",
        "label": "MCP configuration file present",
        "members": null,
        "scope": ".mcp.json observed at 1f517b9de47e827c80cd933ed364e16838072239; endpoints, requiredness and permissions not inspected.",
        "inventoryBasis": "pinned-source-tree",
        "inventoryComplete": false
      }
    ],
    "requirements": [],
    "access": "Manifest and packaged file paths observed. Required connections, account eligibility, costs and task permissions remain unknown.",
    "sourceUrls": [
      "https://raw.githubusercontent.com/anthropics/knowledge-work-plugins/1f517b9de47e827c80cd933ed364e16838072239/.claude-plugin/marketplace.json",
      "https://raw.githubusercontent.com/anthropics/knowledge-work-plugins/1f517b9de47e827c80cd933ed364e16838072239/customer-support/.claude-plugin/plugin.json",
      "https://github.com/anthropics/knowledge-work-plugins/tree/1f517b9de47e827c80cd933ed364e16838072239/customer-support"
    ],
    "licenseDeclaration": "Package license not established by this observation; reference-only directory metadata.",
    "coverage": "partial",
    "qualification": "manifest-inspected",
    "channel": {
      "curator": "Anthropic",
      "name": "knowledge-work-plugins",
      "authority": "official-publisher-marketplace",
      "indexUrl": "https://raw.githubusercontent.com/anthropics/knowledge-work-plugins/1f517b9de47e827c80cd933ed364e16838072239/.claude-plugin/marketplace.json",
      "indexRevision": "1f517b9de47e827c80cd933ed364e16838072239",
      "observedAt": "2026-09-08T11:54:19.728Z",
      "packagePins": [
        "1f517b9de47e827c80cd933ed364e16838072239"
      ],
      "revisionState": "source-pinned"
    },
    "distributions": [
      {
        "entry": "customer-support",
        "marketplace": "knowledge-work-plugins",
        "indexUrl": "https://raw.githubusercontent.com/anthropics/knowledge-work-plugins/1f517b9de47e827c80cd933ed364e16838072239/.claude-plugin/marketplace.json",
        "indexRevision": "1f517b9de47e827c80cd933ed364e16838072239",
        "packageRevision": "1f517b9de47e827c80cd933ed364e16838072239",
        "resolvedSourceRevision": "1f517b9de47e827c80cd933ed364e16838072239",
        "packagePath": "customer-support",
        "evidence": "manifest-and-index-observed"
      }
    ],
    "manifestObservation": {
      "sourceUrl": "https://raw.githubusercontent.com/anthropics/knowledge-work-plugins/1f517b9de47e827c80cd933ed364e16838072239/customer-support/.claude-plugin/plugin.json",
      "revision": "1f517b9de47e827c80cd933ed364e16838072239",
      "observedAt": "2026-09-08T11:54:25.656Z",
      "version": "1.3.0",
      "declaredAuthor": "Anthropic",
      "componentPathsOnly": true
    },
    "componentObservationScope": "1f517b9de47e827c80cd933ed364e16838072239",
    "evidence": "Source metadata only; no install, connection, authorization or task execution observed."
  }
}